Privacy Policy
Last Updated: January 2025
Apex Mobility is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services, in accordance with Singapore's Personal Data Protection Act (PDPA).
Information We Collect
Contact Information
- Full name and preferred name
- Email address for correspondence
- Phone number for rental coordination
- Mailing address when applicable
Identification Documents
- Driver's license number and validity dates
- Passport or national identification details
- Copies of identification for verification purposes
- Payment card information for security deposits
Usage Data
- IP address and browser type
- Pages visited and time spent on site
- Referring websites and navigation patterns
- Device information and operating system
Rental History
- Vehicle preferences and rental patterns
- Pickup and return dates and locations
- Mileage and fuel consumption records
- Feedback and communication history
How We Use Your Information
Service Delivery
- Processing rental bookings and reservations
- Verifying driver qualifications and eligibility
- Coordinating vehicle pickup and return
- Providing customer support and assistance
- Managing membership program benefits
Communication
- Sending booking confirmations and reminders
- Providing important service updates
- Responding to inquiries and requests
- Sharing relevant promotional offers (with consent)
- Conducting satisfaction surveys
Business Operations
- Analyzing website usage and improving services
- Maintaining fleet and operational records
- Processing payments and managing accounts
- Complying with legal and regulatory requirements
- Protecting against fraud and security threats
Legal Basis for Processing
We process your personal data based on:
Consent
For marketing communications and optional cookies
Contract Performance
To provide requested rental services
Legitimate Interest
For business operations and improvements
Legal Obligation
For compliance with Singapore regulations
How We Protect Your Data
Encryption
All sensitive data transmitted using SSL/TLS encryption protocols
Secure Storage
Data stored on secure servers with restricted access controls
Access Controls
Strict authorization requirements for employee data access
Breach Notification
Procedures for notifying affected parties within 72 hours
Data Retention
We retain your personal data for the following periods:
Data Sharing and Disclosure
We may share your data with:
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Insurance Providers: For coverage verification and claims processing
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Payment Processors: For secure transaction handling
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Legal Authorities: When required by Singapore law or court order
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Service Providers: For maintenance, hosting, and customer support services
We do not sell your personal data to third parties for marketing purposes.
Your Privacy Rights
Under Singapore's PDPA, you have the right to:
Access Your Data
Request copies of personal data we hold about you
Correct Inaccuracies
Update or amend incorrect or incomplete information
Request Deletion
Ask us to delete your data (subject to legal obligations)
Object to Processing
Oppose certain uses of your personal information
Data Portability
Receive your data in structured, machine-readable format
Withdraw Consent
Revoke marketing consent at any time
To exercise these rights, please contact our Data Protection Officer using the details below.
Third-Party Services
We use the following third-party services that may collect data:
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Google Analytics: Website usage analysis and reporting
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Google Maps: Location services and mapping functionality
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Email Service Providers: Communication delivery and management
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Cloud Hosting Services: Website infrastructure and data storage
For detailed information about how these services handle data, please review their respective privacy policies.
Children's Privacy
Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
International Data Transfers
Your data may be transferred to and processed in countries outside Singapore where our service providers operate. We ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for intra-group transfers
- Your explicit consent where required
Contact Our Data Protection Officer
For questions about this privacy policy or to exercise your rights:
Email: [email protected]
Phone: +65 6517 2943
Mail:
Data Protection Officer, Apex Mobility
3 Temasek Avenue, Suntec City
Singapore 038983
We will respond to your request within 30 days of receipt.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification. Continued use of our services after changes become effective constitutes acceptance of the updated policy.